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In the past one could still settle agreements on a hand shake unfortunately times have changed and our clients need our protection in business transactions.
One of the ways that we can protect our clients is by drafting a proper Service Level Agreement which clarifies expectations and parameters in your dealings with clients or customers.
A Service Level Agreement is an important tool in your business to insure that both you and your client and/or customer knows what is expected in terms of your business relationship.
A Service Level Agreement can therefore reduce conflict and resolve disputes should same arise.
Service Level Agreements cannot be generic because the content depends on what the actual service consist of we therefore consult with client to identify the key services and implement same in the contract.
As your working relationship with your client or customer develops service levels may change and we shall amend your service level agreement from time to time when you notify us of changes.
Contact us to find out how we can help you.